1. General Information
At NUSANTARA, we are committed to providing a convenient and reliable shopping experience. This Shipping & Delivery Policy explains our order processing, shipping arrangements, delivery timelines and procedures for handling delivery-related enquiries.

2. Order Processing
All orders will be processed upon successful receipt of full payment.
Customers will receive an order confirmation through their registered email address or other available notification channels.
Order processing times may vary depending on product availability, order volume and production schedules.

3. Shipping & Delivery Coverage
NUSANTARA provides delivery services to selected locations throughout Malaysia, including Peninsular Malaysia, Sabah and Sarawak.
We offer two delivery arrangements:
       · Individual Home Delivery: Orders will be delivered directly to the shipping address provided by the customer during checkout.
       · Group Delivery: Orders may be consolidated and delivered to designated collection points for coordinated distribution.
Available delivery options will be communicated during checkout or through the relevant order confirmation.

4. Shipping Fees
Standard shipping fees are included in the product price.
Customers will not be charged additional standard shipping fees for the delivery arrangements offered during checkout.
Any special delivery requests or services outside the standard arrangements may be subject to additional charges, which will be communicated for customer approval before proceeding.

5. Order Processing & Delivery Schedule
All orders are subject to product availability, processing requirements and delivery arrangements.

NUSANTARA aims to deliver all orders within the estimated delivery timeframe communicated to customers.
Delivery timelines may vary depending on the delivery location, order volume and logistics arrangements.
Customers will be informed of any significant changes to the estimated delivery schedule.

6. Order Tracking & Notifications
Customers may receive updates regarding their order status through email, their customer account or other available communication channels.
Tracking information will be provided where supported by the delivery service.
For group deliveries, tracking updates may relate to the consolidated shipment or designated collection point.

7. Shipping Information
Customers are responsible for providing accurate and complete shipping details when placing an order.
Any changes to shipping information should be communicated to NUSANTARA as soon as possible.
Changes may not be accommodated once an order has been processed for dispatch.

8. Delivery Delays
NUSANTARA will make reasonable efforts to ensure that orders are delivered within the estimated timeframe.
However, delays may occur due to production disruptions, logistics constraints, adverse weather, public holidays or other circumstances beyond our reasonable control.
Where practicable, customers will be notified of significant delivery delays and provided with updated delivery information.

9. Damaged, Missing or Incorrect Items
Customers are advised to inspect their orders upon receipt or collection.
Any damaged, missing or incorrectly supplied items should be reported to NUSANTARA within seven (7) calendar days from the date of receipt or collection.
Customers should provide the following information:
     · Order number and customer name.
     · Description of the issue.
     · Clear photographs of the affected product, where applicable.
All reports will be reviewed and handled in accordance with our Returns & Exchange Policy and applicable consumer protection laws.
This reporting period does not limit any statutory rights or remedies available to customers.

10. Failed Delivery & Uncollected Orders
In the event of an unsuccessful delivery due to incorrect shipping information, recipient unavailability or other delivery-related issues, NUSANTARA will assist in arranging an appropriate resolution.
Additional charges may apply for redelivery where necessary, subject to prior notification and customer agreement.
For group deliveries, customers will be informed of the relevant collection arrangements and are responsible for collecting their orders within the communicated collection period.

11. Customer Support
For shipping enquiries, delivery updates or assistance with your order, please contact:
NUSANTARA Customer Support
Email: Nusantaralestarionline@gmail.com
Phone / WhatsApp: To Be Confirmed
Our customer support team will assist with delivery-related enquiries during our operating hours.

12. Policy Updates
NUSANTARA reserves the right to revise this Shipping & Delivery Policy from time to time to reflect changes in business operations, delivery arrangements or applicable legal requirements.
The latest version will be published on our official website.